Terms and Conditions & Privacy Policy

Last updated: October 4, 2026

General Information

West Presenning Eftf. ApS

Odinsvej 25
4100 Ringsted, Denmark
CVR / VAT No.: DK42610496
Phone: +45 57 67 40 57
Email: west@west-presenning.dk

Terms

These terms and conditions apply to all products and services ordered from or manufactured by West Presenning Eftf. ApS.

Prices

Prices provided in quotes or order confirmations are stated in Danish Kroner (DKK).

Commercial: Prices are stated excluding VAT, duties, and potential shipping fees.
Consumers / B2C: Prices are stated including VAT and duties, while any delivery costs are disclosed prior to entering into the agreement.

Offers and Quotations

Quotations are valid for 14 calendar days from the date of dispatch from West Presenning Eftf. ApS, unless otherwise agreed in writing.

Orders and Formation of Contract

Orders are accepted via email, telephone, or in person at our address. The agreement is only legally binding once the buyer has received a written order confirmation via email.

Payment Terms

Invoices are sent via email upon pickup, dispatch, or delivery of the order. The payment deadline is stated on the invoice. We reserve the right to correct manifest pricing errors and subject to sold-out or discontinued items.

Non-Payment and Reminder Procedures

In the event of non-payment, up to 3 reminder letters will be sent at intervals of at least 10 days. Each reminder may be subject to a statutory reminder fee (max DKK 100 per reminder), as well as debt recovery compensation (for B2B customers pursuant to the Danish Interest Act). If payment is not received after the 3rd reminder, the matter will be passed to a collection agency or lawyer for further recovery. Interest will accrue in accordance with the rules of the Danish Interest Act.

Order Cancellation and Modifications

An approved order can only be modified or canceled provided it does not incur costs for West Presenning Eftf. ApS. Cancellation or modification is not possible if:

Production or cutting of materials has already commenced.
Goods or materials for the order have been sourced from an external supplier and cannot be returned.

West Presenning Eftf. ApS reserves the right to invoice for time spent and expenses incurred in connection with a cancellation or modification.

Delivery and Transfer of Risk

Estimated delivery time for stock items / ready-made products is 1–3 business days after order confirmation, unless otherwise specified in the order confirmation.

We deliver nationwide in Denmark (excluding non-bridge-connected islands, the Faroe Islands, and Greenland, unless specifically agreed upon). Delivery is carried out via Danske Fragtmænd, GLS, or our own transport.

Commercial: Place of delivery and transfer of risk are governed pursuant to Incoterms 2020 (standard: Ex Works / Pick-up, unless otherwise agreed).
Consumers: Risk for the goods transfers to the consumer only upon physical receipt/possession of the goods.

Right of Complaint (Warranty)

A 2-year warranty is provided in accordance with the Danish Sale of Goods Act for defects present at the time of delivery.

If the product is defective, you as a consumer may have the item repaired, exchanged, refunded, or receive a reduction in price, depending on the specific situation.
The right of complaint does not cover defects, damage, or wear resulting from improper use, lack of maintenance, or unauthorized modifications.
Complaints must be submitted within a “reasonable time” after discovering the defect. Complaints made within 2 months of discovering the defect will always be considered timely.
In the event of a justified complaint, West Presenning Eftf. ApS will reimburse reasonable return shipping costs.

Please note: We do not accept packages sent cash-on-delivery (COD) or without parcel shop delivery.

Right of Withdrawal / Cancellation (Consumers Only)

A 14-day full right of withdrawal applies to standard products (ready-made products purchased via distance selling). The withdrawal period expires 14 days after the day you or a designated third party receives physical possession of the goods.

How to exercise your right of withdrawal:

You must notify us in writing within 14 days of receipt via email to west@west-presenning.dk, stating clearly that you wish to exercise your right of withdrawal. You may use the standard withdrawal form, but it is not mandatory.

Once notified, you must return the item no later than 14 days thereafter.

You must bear the direct costs of returning the goods. You carry the risk of the goods from delivery until we have received them back; the goods must be packed securely.

You cannot withdraw simply by refusing to accept the shipment without giving us explicit notice.

Returadresse:
West Presenning Eftf. ApS
Odinsvej 25
4100 Ringsted, Denmark

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Custom-made goods: Products manufactured according to consumer specifications or given a clearly personal touch (e.g., tarpaulins cut to custom measurements, added branding/prints, etc.).
Commercial customers: The right of withdrawal applies strictly to consumers (B2C), not commercial entities.

Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If the item has been tested beyond this, it will be considered used, and upon cancellation, you may only receive a partial refund or no refund at all, depending on the commercial value of the item.

Privacy Policy (GDPR)

To enter into an agreement with us, we collect and process the following personal information:

Name, address, telephone number, and email address.
Details regarding your order/purchase history.

Data processing is conducted in compliance with the General Data Protection Regulation (GDPR) for the purpose of delivering goods, fulfilling legal accounting requirements (retention for 5 years pursuant to the Danish Bookkeeping Act), and handling inquiries regarding your purchase.

We only share information with relevant data processors (e.g., shipping companies and IT system providers). You have the right to access, rectify, and delete your personal data by contacting us at west@west-presenning.dk.

Complaints Procedure

If you as a consumer wish to complain about a purchase, please contact us first at west@west-presenning.dk. If we are unable to find a solution, you can submit a complaint to:

Nævnenes Hus / Center for Klageløsning
Toldboden 2
8800 Viborg, Denmark
www.naevneneshus.dk

(To be eligible to complain, the goods/services must meet the applicable statutory minimum price threshold set by Nævnenes Hus).

If you reside in another EU country, the European Commission’s online dispute resolution portal can be used:
www.consumer-redress.ec.europa.eu. When submitting a complaint, please state our email address: west@west-presenning.dk.

Standard Withdrawal Form


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